AI assisted Trouble shooter

UX, Testing & UI Development

This trouble shooter helps shops and business' solve problems with their card-readers and card-reader network themselves without calling the Barclaycard IT Call center.

The trouble shooter has been powered by numerous questions asked by customers and the relevant answers from call centre staff.

New solutions are added each month and analytics measure the success of the solutions further increasing the efficiency of the trouble shooter.

Once their issue is solved, customers can rate the solution and these ratings are used as a feed-back loop to improve the trouble shooter.

Try it out live here